Satsport Privacy Policy

We collect various types of information when you use the Satsport platform. The primary purpose is to provide you with a safe, personalized, and high-quality gaming experience. We never collect data beyond what is necessary.

Under Satsport's privacy policy, we collect the following types of information:

• Identifying Information: Full name, date of birth, nationality, and government-issued ID details.
• Contact Information: Email address, phone number, and current residential address.
• Financial information: Payment method details (Mobile Banking, Nagad, Rocket), deposit and withdrawal history.
• Technical Information: IP address, browser type, device information, and login timestamps.
• Gaming Activity: Betting history, preferred games, and platform usage patterns.
• KYC documents: Copy of National ID or passport, and proof of address documentation.

Satsport uses your information only for specific, defined purposes. We believe you have every right to know exactly how your data is being used. Under our privacy policy, the core purposes are:

If you do not wish to receive promotional emails, you can opt out at any time through your settings or by contacting our support team.

Satsport never sells your personal data to third parties. In certain limited situations, some information may need to be shared — but even then, your privacy remains our top priority.

Data may only be shared for the following reasons:

• Payment Partners: To process transactions with payment partners such as Mobile Banking, Nagad, Rocket, or your bank.
• KYC provider: With licensed verification service providers for identity verification.
• Legal authorities: Upon a valid court order or lawful request from a regulatory authority.
• Technology Service Providers: Hosting, cybersecurity, and analytics providers — all bound by strict confidentiality agreements.
• Business Transfer: In the event of a company merger or acquisition — you will be notified in advance.

Satsport uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser that help recognize you on future visits.

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these cookies will prevent the website from functioning properly.
• Performance Cookies: Helps us understand how often pages are visited, which is used to improve site performance.
• Functionality Cookies: Remembers language preferences, layout settings, and other personalized experience choices.
• Marketing Cookies: Used to show you relevant offers based on your preferences — this is optional.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may limit certain services.

Satsport follows industry-leading standards to protect your data. Our security infrastructure is continuously updated and tested to guard against all forms of cyber threats.

• SSL/TLS 256-bit encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA) is available.
• AES-256 encryption on servers and databases, along with regular backups.
• Third-party penetration testing conducted multiple times per year.
• 24/7 security monitoring and automated threat detection.
• Strict employee access controls — only authorized personnel can access your data.

Satsport retains your data only for as long as necessary. Each category of information has a defined retention period, determined by legal requirements and legitimate business purposes.

• Account information: For the duration the account remains active, and for a minimum of 5 years after closure.
• Financial transaction records: A minimum of 7 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Cookie data: Between 30 days and 2 years, depending on the type.
• Customer Support Contact: Up to 3 years from the last point of contact.

Once the retention period expires, your data is securely and permanently deleted. You may also submit a request to have your data deleted, though full deletion may not always be possible where legal obligations apply.

Under Satsport's privacy policy, you hold the following rights regarding your personal data. Be aware of these rights and exercise them whenever needed.

Satsport is strictly an adults-only platform. We do not collect or process data from anyone under the age of 18, under any circumstances.

• Date of birth is required at registration for age verification purposes.
• Age is re-verified as part of the KYC process.
• If a user is identified as a minor, their account will be immediately closed and their data deleted.
• Parents can contact our support team to report any suspicious registrations.

Satsport is an international platform. In some cases, your data may be processed or stored on servers outside your country. When this occurs, we ensure that:

• The country to which data is transferred has adequate data protection laws in place.
• Strict Data Processing Agreements (DPAs) have been established with all third parties.
• EU Standard Contractual Clauses are followed for international data transfers.
• SSL encryption is ensured for all data transfers.

Satsport may update this privacy policy as needed. Changes may occur due to business developments, new legal requirements, or service improvements.

• Advance notice will be sent to your registered email address for any significant changes.
• The date of the most recent update will always be visible at the top of this page.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions, concerns, or complaints about the Privacy Policy, please reach out to our dedicated Privacy Team. Every request you submit is taken seriously.

• Email: [email protected] (active 24/7)
• Live Chat: Available after logging in to the platform.
• You will receive an initial response within 7 business days of submitting a complaint.
• Complex requests will be fully resolved within a maximum of 30 days.